Support
We're glad you're here. Write to us any time at support@livingtree.app, and we'll answer as soon as we can. Please never send us anything you've written in the app: we don't need it, and we'd rather it stayed with you.
If you need someone now: call or text 988 in the US (the 988 Suicide & Crisis Lifeline, free, confidential, 24/7), or your local emergency number. Elsewhere, find a free helpline at findahelpline.com. Inside the app, "I'm struggling" then "I need someone now" shows crisis lines too.
Backups and moving to a new phone
Your data lives only on your iPhone. To keep it safe, open Settings, Backup and save an encrypted backup somewhere you trust, such as iCloud Drive. Write down the passphrase: without it, nobody can open the file, including us. On a new phone, install LivingTree, open Settings, Backup, restore from the file and enter the passphrase.
Purchases
- Restore a purchase: on the paywall or in Settings, tap Restore Purchases.
- Cancel an App Store subscription: on your iPhone, Settings, your name, Subscriptions, LivingTree.
- Cancel a website subscription: use the link in your receipt email.
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Privacy
Everything you write stays on your phone. The Privacy Policy lists exactly what leaves it. To stop sending crash reports, turn off Settings, Privacy, "Share crash reports". To erase everything, use Settings, "Delete all data", or delete the app.
Not medical care
LivingTree is a self-care companion, not medical care. It doesn't diagnose, treat or replace professional help. If you are thinking about stopping alcohol or some drugs after heavy or daily use, please talk to a doctor first, or call SAMHSA's National Helpline at 1-800-662-4357.